Shipping Policy

Thank you for visiting and shopping at Genuine Product. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

• Cut-off Time: Orders placed after 5:00 PM EST will begin processing the following business day.

• High-Volume Delays: During peak sales periods or holidays, order processing may take up to 3–4 business days.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option	Estimated Delivery Time	Cost
Standard Shipping	[3–7 business days]	$[5.99] / Free over$[50]
Express Shipping	[1–3 business days]	$[14.99]
International Shipping	[7–21 business days]	Calculated at Checkout

Free domestic shipping applies to orders over $[50] before taxes and discounts.

3. International Shipping, Duties & Taxes

We offer international shipping to the following countries: US, Canada, UK, Australia.

• Customs Fees: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Genuine Product is not responsible for these charges if they are applied; they are the responsibility of the customer.

4. How to Check the Status of Your Order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at genuineproduct809@gmail.com with your name and order number, and we will look into it for you.

 

5. Shipping to P.O. Boxes

• [We do / We do not] ship to P.O. Box addresses. (If yes: P.O. Box deliveries are handled strictly via [USPS / Local Postal Service]).

6. Lost, Damaged, or Stolen Packages

Genuine Product is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

7. Contact Us

If you have any further questions, please don't hesitate to contact us:

• Email: genuineproduct809@gmail.com

• Contact Whatsapp: +923479172416